Q1: What is the Minimum Order Quantity (MOQ) ? Can you provide samples?
A: The MOQ for regular products is 1000kg(custom specs vary). We can provide 1-5kg free samples.
Q2: What are the price terms for your quotation?
A: FOB/CIF/CFR-quotes includes product ,packaging and domestic shipping.Excluding international freight, insurance (except for CIF terms), and destination duties.
Q3: Any discount for bulk purchase?
A:Yes. A tiered discount is available for bulk purchase-chat with our sales manager for details.
Q4: What shipping method is adopted for goods delivery?
A: Sea freight (FCL/LCL), air freight and international courier (DHL/FedEx/TNT) are available; optimal logistics solutions are selected on demand;
Q5: What if goods have quality issues?
A: Submit third-party test reports within 7 working days of arrival. Confirmed issues get replacement, refund or compensation (we cover logistics costs).
Q6: Do you provide customized services?
A: Yes. Detailed technical parameters and design requirements need to be provided before customization.
Q7:What petrochemical products do you supply?
A:We offer a full range of products:Oil & Gas Field Chemicals,Oil Refinery Chemicals,Imidazoline and so on.
Q8:How to build long-term cooperation?
A:Send procurement demand,we offer customized quotation & long-term supply agreements.
Q9: What payment terms do you accept?
A: T/T, L/C, D/P, flexible terms for long-term partners.
Q10: How to track order delivery status?
A: We send real-time shipping updates with tracking number after dispatch.
Q11: What about product shelf life & storage tips?
A: Shelf life varies by product; detailed storage guidelines in MSDS.
Q12: Can you handle urgent rush orders?
A: Yes, urgent support available, subject to raw material & inventory status.